FAQ
What is AeroHead Wheels?
AeroHead Wheels designs high-performance bicycle wheels engineered for superior aerodynamics, lightweight construction, and durability for both road and off-road adventures.
What is your Crash Replacement Policy?
If your wheels are damaged in a crash, we offer a 30% discount on a replacement for the lifetime of the wheelset—available only to the original owner. Simply contact us with photos of the damage, your serial number, proof of purchase, and other required details.
Do AeroHead Wheels come with a warranty?
Yes, every wheel purchased through our website comes with a limited 2-year warranty covering manufacturing and material defects. This warranty is non-transferable and does not cover normal wear and tear, misuse, or unauthorized modifications.
How do I file a warranty claim?
To file a claim, email our support team with your proof of purchase and a description of the issue. We’ll inspect the product and, if the claim is approved, repair or replace it at no charge (shipping costs may apply).
What maintenance do your wheels require?
Regular cleaning, periodic inspection of spokes and hubs, and proper storage are recommended. For detailed maintenance guidelines, please refer to the care instructions provided on our website.
Can I customize or upgrade my wheelset?
Our wheelsets are offered in standard configurations to maintain optimal performance and safety. Check our website for any available upgrades or additional accessories.
What should I do if my wheel arrives damaged or defective?
If you receive a damaged or defective wheel, please contact us within 14 days of delivery. Include clear photos of the issue and your order details, and we will arrange for a replacement or repair as needed.
Where can I find more information about AeroHead Wheels?
For more details on product specifications, user guides, and technical support, please visit our product pages or contact our customer service team.